Information We Collect

When you engage with our educational platform, we collect different types of information depending on how you interact with us. We're transparent about what we gather and why it matters for your learning experience.

Information You Provide Directly

• Contact details (name, email address, phone number) when you register for webinars or request information
• Educational background and professional interests to customize your learning path
• Payment information when you enroll in paid courses (processed through secure third-party providers)
• Communication preferences and feedback about our educational content
• Questions and comments submitted through our contact forms or during live sessions

Information Collected Automatically

Our website collects certain technical data to improve functionality and understand how people use our educational resources:

• Device information including IP address, browser type, and operating system
• Usage patterns such as pages visited, time spent on content, and navigation paths
• Learning progress data including course completion rates and quiz results
• Referral sources that show how you found our website
• Session information to maintain your login status and preferences

How We Use Your Information

Every piece of information we collect serves a specific purpose related to improving your educational experience. Here's exactly what we do with your data:

We also use aggregated, anonymized data to understand trends in Web3 education and improve our curriculum. This data cannot be traced back to individual users.

Data Sharing and Third Parties

We don't sell your personal information. Period. However, we do work with trusted service providers who help us deliver quality education. Here's who might access your data:

1. Educational Platform Providers: Services that host our video content, interactive learning modules, and course materials. They process data on our behalf under strict confidentiality agreements.
2. Payment Processors: When you make a purchase, your payment information goes directly to certified payment gateways. We never store complete credit card numbers on our servers.
3. Email Communication Services: We use email platforms to send course updates, webinar reminders, and educational newsletters. You can unsubscribe anytime.
4. Analytics Providers: Tools that help us understand website usage and improve user experience. We configure these to respect privacy settings and minimize data collection.
5. Cloud Storage Services: Secure servers that store course materials and user data with encryption and regular backups.

International Data Transfers

Some of our service providers are located outside Taiwan. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities. Your data receives the same level of protection regardless of where it's processed.

Your Rights and Control

Taiwan's Personal Data Protection Act gives you several rights regarding your personal information. We respect these rights and make it easy to exercise them:

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide this in a structured, commonly used format within 30 days. This includes your learning history, course progress, and any communications we've stored.

Correction and Updates

Found an error in your profile? You can update most information directly through your account settings. For changes we need to verify, contact us at help@deepthink-inno.com, and we'll update your records promptly.

Deletion and Erasure

You have the right to request deletion of your personal data. We'll honor this request unless we have a legitimate reason to retain certain information (like transaction records for tax purposes). When we delete data, it's removed from our active systems and backups within 90 days.

Marketing Communications

Don't want to hear from us? You can opt out of marketing emails at any time using the unsubscribe link in every message. We'll still send essential communications about courses you're enrolled in.

How to Exercise Your Rights

• Email us at help@deepthink-inno.com with your request
• Call us at +886423236058 during business hours (Monday-Friday, 9:00-18:00 Taiwan time)
• Send written correspondence to No. 169, Section 1, Jungong Rd, Beitun District, Taichung City, Taiwan 406

We'll respond to all requests within 30 days. If we need more time, we'll let you know why and provide a timeline.

Data Security Measures

Protecting your information isn't just a legal requirement—it's fundamental to building trust. Here's how we keep your data secure:

• Encryption: All data transmitted between your device and our servers uses industry-standard SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Only authorized team members can access personal data, and they receive regular training on data protection. Access is logged and monitored.
• Regular Security Audits: We conduct quarterly security assessments and penetration testing to identify and fix vulnerabilities.
• Secure Development Practices: Our development team follows secure coding standards and performs security reviews before deploying new features.
• Incident Response Plan: We have detailed procedures for responding to any potential data breaches, including immediate notification to affected users.
• Physical Security: Our offices and data centers have restricted access, surveillance systems, and security protocols.

Despite our best efforts, no system is completely secure. If we experience a data breach that affects your information, we'll notify you within 72 hours as required by Taiwan law and provide details about what happened and what we're doing about it.

Data Retention and Deletion

We don't keep your data forever. Here's how long we retain different types of information:

When retention periods expire, we securely delete data using methods that make recovery impossible. For some records we're legally required to keep, we'll restrict processing to only what's necessary for compliance.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. But we keep it simple and give you control.

Types of Cookies We Use

• Essential Cookies: Required for the website to function. These handle login sessions, security features, and basic navigation. You can't disable these without losing site functionality.
• Performance Cookies: Help us understand how people use our site so we can make improvements. These collect anonymous data about page visits and user flows.
• Functionality Cookies: Remember your preferences like language settings and learning module display options.
• Analytics Cookies: Provide detailed insights about user behavior, helping us create better educational content.

We don't use advertising cookies or tracking pixels for behavioral advertising. When you visit our site, you'll see a cookie consent banner where you can accept or reject non-essential cookies. Your choice is saved for future visits.

Managing Cookie Preferences

You can change your cookie settings anytime through your browser preferences. Keep in mind that blocking certain cookies may affect your experience on our platform.

Children's Privacy

Our educational services are designed for adults and professionals entering the Web3 space. We don't knowingly collect personal information from anyone under 18 years of age.

If you're under 18 and interested in our content, please have a parent or guardian contact us to discuss appropriate arrangements. If we discover we've inadvertently collected data from a minor, we'll delete it immediately.

Changes to This Policy

Technology and regulations evolve, and our privacy policy may need updates to reflect these changes. When we make significant changes, we'll notify you through:

• Email notification to registered users
• Prominent notice on our website homepage
• Update notification when you next log into your account

We'll always indicate the "Last Updated" date at the top of this policy. We encourage you to review it periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Taiwan-Specific Privacy Rights

Operating in Taiwan means we comply with the Personal Data Protection Act (PDPA). Here's what that means for you:

• We must obtain your consent before collecting personal data unless another legal basis applies
• You have the right to know what personal data we hold and how we use it
• You can request corrections to inaccurate data
• You can request deletion when we no longer have a legal basis to retain your data
• You can file a complaint with Taiwan's National Development Council if you believe we've mishandled your data

If you have questions about how Taiwan privacy law applies to your situation, we're happy to explain in detail. Contact our data protection team using the information below.